Senior Credit Controller

MAIN PURPOSE OF JOB Reporting into the Senior Credit Control Manager, the Senior Credit Controller will have responsibility for overseeing the day-to-day running of the Credit Control department to ensure customer debts are paid promptly and company’s Account Receivables targets are met. The Senior Credit Controller will assist the Senior Credit Control Manager in training and mentoring and will share responsibility for guiding, coaching and developing the team to ensure the smooth running of this results-orientated department. This role requires a very hands-on role approach to the credit control function with a strong drive and commitment to achieve demanding targets.

KEY RESPONSIBILITIES

Responsibility for a client ledger of accounts and act as a point of contact for the country’s credit related escalations and queries

Executing company’s credit policy within their area of responsibility

Liaising with sales, hire desk and service departments on all customers related issues

Liaise and coordinate with other credit team members on their daily activities

Collection of debts in an efficient manner in line with agreed timetables, systems and methods

Ensuring that all documents required to receive payment are correct and complete

Regular calls and follow-ups with customers to ensure the delivery of invoices, collection of payments and solving payment disputes

Prompt communication of issues to relevant parties to be able to facilitate collection, control credit offered and improve future performance

Reconciliations of customers’ accounts on regular basis

Customers’ accounts balance confirmations on regular basis

Communication of disputed invoices, credit notes required. Chasing to ensure a prompt resolution

Weekly reporting to senior credit control manager of positions of all such accounts together with notification of any possible payment issues from the customer

Weekly cash collections forecasts

Assistance in producing month end debtors’ information

Co-ordinate with the advocates for the legal cases and keeps an up to date record of the status of each pending case

Bank deposits and withdrawals

Other ad-hoc tasks assigned by senior credit control manager

Responsible for understanding and practicing appropriate safety procedures as follows :

Act as safely at work as you would elsewhere, if not more so

Use the tools available to you to maintain a safe environment

Participate in the safety training programme to educate yourself on hazards, safety practices, and rules

Communicate about unsafe practices and conditions

Always follow safety rules and regulations

ESSENTIAL

Diploma, bachelor’s degree or above

Successful track record within a credit control or similar environment

4 years previous experience within a credit control function or similar environment

Strong knowledge and experience of legal credit control processes

Previous experience of leading by example, ensuring that daily deadlines are met, queries answered and that the team’s workloads are balanced

Computer literate and confident in working with Microsoft Excel

Good written and spoken English

DESIRABLE

Arabic speaking is an added advantage

Valid driving license

PERSON SPECIFICATIONS

Attention to detail

Confident and good communication skills

Ability to prioritise task, work under pressure and meet deadlines

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