Workforce Management Senior Mana

Overview

Join to apply for the Workforce Management Senior Manager role at Emdad By Elm.

Key Responsibilities

• Develop and manage forecasting models to predict contact volume and staffing needs
• Create and maintain staff schedules to ensure adequate coverage and service levels
• Monitor real-time contact center performance and make adjustments as necessary
• Analyze historical data to identify trends and improve forecasting accuracy
• Collaborate with other departments to understand business needs and align workforce plans
• Prepare and present regular reports on workforce performance and efficiency
• Implement and optimize WFM tools and systems

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr