Service Desk Agent

We are looking for a skilled Service Desk Agent to join our team! If you are passionate about providing excellent IT support and have experience in Service Desk or Helpdesk environments, we’d love to hear from you. Requirements

Diploma in Computer Science, Information Technology, or equivalent At least 2 years of experience in Service Desk or Helpdesk Experience with ITSM or ticketing tools Experienced in Microsoft End User Products Good knowledge of networking Excellent written, oral, and interpersonal communication skills Responsibilities

Provide first-line IT support to end users via phone, email, and ticketing system Troubleshoot hardware, software, and network issues Manage and resolve IT tickets in accordance with SLAs Assist with IT onboarding and setup for new employees Escalate complex issues to higher-level IT teams Maintain documentation for recurring issues and solutions Job Details

Seniority level :

Mid-Senior level Employment type :

Full-time Job function :

Information Technology Industries :

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