Manager -Service Desk Operations

Must-Have

• Minimum 10 years of experience in IT support, service desk management, or IT operations within the banking sector.
• Experience with ServiceNow or similar ITSM platforms, and familiarity with ISO / IEC 20000 standards.
• Must be fluent in Arabic and English.
• ITIL 4 Managing Professional certification.

Nice to Have

About Us

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

Acknowledgements from Industry Peers

Our Seven Pillars

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients : Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

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