Guest Service Agent
Centro OlayaRiyadh, Riyadh Region, Saudi Arabiaمنذ أكثر من 30 يومًا
الوصف الوظيفيPrevious experience in customer service or hospitality preferred Excellent communication and interpersonal skills Strong problem-solving abilities and a customer-focused mindset Ability to multitask and handle stressful situations calmly Knowledge of hotel operations and reservation systems is a plus Strong communication skills Excellent customer service skills Ability to work well under pressure Attention to detail Problem-solving skills Multitasking abilities Knowledge of hotel and hospitality industry Ability to work in a team Proficiency in relevant computer software Multilingual skills (optional but preferred)
Job Summary
As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.
Job Responsibilities
- Greet and welcome guests upon arrival, providing information about the hotel and its services
- Assist guests with check-in and check-out procedures, including processing payments
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with other departments to fulfill guest needs and special requests
- Maintain a clean and organized front desk area, including managing reservations and room assignments
- Provide recommendations for local attractions, restaurants, and activities to enhance guests' stay
Candidate Requirements
Key Skills
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Guest Service Agent • Riyadh, Riyadh Region, Saudi Arabia
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