Job Summary
As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.
Job Responsibilities
- Greet and welcome guests upon arrival, providing information about the hotel and its services
- Assist guests with check-in and check-out procedures, including processing payments
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with other departments to fulfill guest needs and special requests
- Maintain a clean and organized front desk area, including managing reservations and room assignments
- Provide recommendations for local attractions, restaurants, and activities to enhance guests' stay
Candidate Requirements
Previous experience in customer service or hospitality preferredExcellent communication and interpersonal skillsStrong problem-solving abilities and a customer-focused mindsetAbility to multitask and handle stressful situations calmlyKnowledge of hotel operations and reservation systems is a plusKey Skills
Strong communication skillsExcellent customer service skillsAbility to work well under pressureAttention to detailProblem-solving skillsMultitasking abilitiesKnowledge of hotel and hospitality industryAbility to work in a teamProficiency in relevant computer softwareMultilingual skills (optional but preferred)#J-18808-Ljbffr