Reservations Supervisor

Overview

We are seeking an enthusiastic and detail-oriented Reservations Supervisor to join our team in Riyadh, Saudi Arabia. As a key member of our front-of-house operations, you will be responsible for overseeing the reservations department, ensuring exceptional guest experiences from the very first point of contact.

Responsibilities

• Lead and supervise the reservations team, providing guidance, training, and support
• Manage the booking process, including making and amending reservations, handling group bookings, and processing contracts and payments
• Collaborate with other departments to ensure seamless guest experiences and maximize revenue opportunities
• Monitor and analyze reservation trends, occupancy rates, and revenue metrics
• Implement and maintain efficient reservation systems and procedures
• Handle complex customer inquiries and resolve issues promptly and professionally
• Develop and maintain relationships with travel agents, corporate clients, and other key partners
• Ensure compliance with company policies and industry standards
• Participate in revenue management strategies to optimize hotel occupancy and profitability
• Prepare regular reports on reservations performance and guest feedback

Qualifications

Additional Information

Your Team And Working Environment

Join our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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