Senior Specialist, PLM Support

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The purpose of this role is to provide support to PLM end-users, Validation of new PLM releases and provide KPIs on the Product and various PLM processes.

Key Accountabilities

• Provide End User Functional Support
• Recognize / Evaluate and qualify end users’ issues in the system.
• Develop or propose the solution and counter measures.
• Coordinate the daily support of the PLM system with the PLM and Service helpdesk teams.
• Coach the user community in the implementation of new processes and functionalities.
• End users Guidance and advice on the system usage.
• Document functionalities usage to solve specific issues or bringing working efficiency.
• Describe with the Key Users the expected system changes and requirements.
• Propose new methodologies or adaptation to the existing methodologies.
• Propose system evolution to the PLM Change Committee.
• Capture and Develop Knowledge Base for commonly reported issues.

KPIs and Reporting

Solution Validation

Qualifications, Experience, Skills & Competencies

Education :

Bachelor of Science, in Computer Science or Related Discipline

ITIL 4 Certified preferred.

Requires 3+ years of experience in the PLM support area (technical and / or functional).

Requires minimum of 5 years’ experience managing and administering Siemens PLM environments at a production site level.

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