Senior Specialist, PLM SupportCeermotors • Riyadh, Riyadh Region, Saudi Arabia

Senior Specialist, PLM Support

Ceermotors • Riyadh, Riyadh Region, Saudi Arabia

22 hours ago

Job description

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The purpose of this role is to provide support to PLM end-users, Validation of new PLM releases and provide KPIs on the Product and various PLM processes.

Key Accountabilities

Provide End User Functional Support
Recognize / Evaluate and qualify end users’ issues in the system.
Develop or propose the solution and counter measures.
Coordinate the daily support of the PLM system with the PLM and Service helpdesk teams.
Coach the user community in the implementation of new processes and functionalities.
End users Guidance and advice on the system usage.
Document functionalities usage to solve specific issues or bringing working efficiency.
Describe with the Key Users the expected system changes and requirements.
Propose new methodologies or adaptation to the existing methodologies.
Propose system evolution to the PLM Change Committee.
Capture and Develop Knowledge Base for commonly reported issues.

KPIs and Reporting

Participate in the elaboration of the necessary reporting / KPIs from the PLM.

Collect the PLM Metrics, analyze the deviation, clarify and propose possible counter measure.

Ensure the consistency of reporting.

Communicate the reporting / KPIs to the different departments.

Solution Validation

Document the system Test Specification, and non-regression test scenario.

Validate new PLM releases according to the Test Specification and Non-Regression Tests.

Support the functional & business leader documenting the User Acceptance.

Qualifications, Experience, Skills & Competencies

Education :

Bachelor of Science, in Computer Science or Related Discipline

ITIL 4 Certified preferred.

Requires 3+ years of experience in the PLM support area (technical and / or functional).

Requires minimum of 5 years’ experience managing and administering Siemens PLM environments at a production site level.

Knowledge of Teamcenter solutions preferred or experience with similar automotive PLM Solutions.

Knowledge in the Automotive industry domain (processes, functions, tools).

Effective communication skills when working with people from different cultural backgrounds and experience levels.

Strong interpersonal skills and service oriented.

Ability to influence and coach people and deliver through them without being their manager.

Excellent communicator at operational level, both written and verbal

Strong analytical skills, able to extract essence from ill-defined issues, confirm understanding and agree prioritization.

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Support Specialist • Riyadh, Riyadh Region, Saudi Arabia