Senior Specialist, PLM Support

Senior Specialist, PLM Support Apply for the Senior Specialist, PLM Support role at CEER.

Job Purpose The purpose of this role is to provide support to PLM end‑users, validate new PLM releases, and provide KPIs on the product and various PLM processes.

Key Accountabilities

Provide end‑user functional support.

Recognize, evaluate, and qualify end-users’ issues in the system.

Develop or propose solutions and counter‑measures.

Coordinate daily support of the PLM system with the PLM and Service helpdesk teams.

Coach the user community in the implementation of new processes and functionalities.

Guide end users and advise on system usage.

Document functionalities usage to solve specific issues and improve efficiency.

Describe with key users the expected system changes and requirements.

Propose new methodologies or adaptations to existing methodologies.

Propose system evolution to the PLM Change Committee.

Capture and develop knowledge base for commonly reported issues.

KPIs and Reporting

Participate in the elaboration of necessary reporting and KPIs from the PLM.

Collect PLM metrics, analyze deviations, clarify, and propose counter‑measures.

Ensure consistency of reporting.

Communicate reporting and KPIs to different departments.

Solution Validation

Document the system test specification and non‑regression test scenarios.

Validate new PLM releases according to the test specification and non‑regression tests.

Support functional and business leaders in documenting user acceptance.

Qualifications, Experience, Skills & Competencies Bachelor of Science in Computer Science or a related discipline. ITIL 4 Certified preferred.

Minimum Experience 3+ years of experience in PLM support (technical and / or functional). Minimum 5 years managing and administering Siemens PLM environments at a production site level.

Skills & Competencies

Knowledge of Teamcenter solutions or similar automotive PLM solutions.

Knowledge of automotive industry domain (processes, functions, tools).

Fluent in English.

Effective communication skills with people from different cultural backgrounds and experience levels.

Strong interpersonal and service‑oriented skills.

Ability to influence and coach people and deliver through them without being their manager.

Excellent written and verbal communication at operational level.

Outstanding office software / computer skills.

Strong analytical skills to extract essence from ill‑defined issues, confirm understanding, and agree on prioritization.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Information Technology

Industries Motor Vehicle Manufacturing

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