Operations Manager - SDRS

The Operations Manager will oversee and manage all operational aspects of maritime terminal activities, including container handling, cargo loading / unloading, warehousing (open zone, cold storage, and covered warehouses), freight forwarding, customs coordination, and equipment operations. You will be responsible for logistics management, manifest administration, and ensuring efficient cargo handling and delivery. Leading a diverse operational team of over 80 employees, you will maintain high standards of safety, compliance, productivity, and service excellence.

Responsibilities

Plan, coordinate, and supervise daily maritime terminal operations, including :

• Cargo handling (loading / unloading)
• Warehousing and storage management (open, cold, and covered areas)
• Freight forwarding
• Oversee container movement and handling using specialized equipment such as reach stackers, straddle carriers, empty container handlers, forklifts, and heavy trucks.
• Liaise and coordinate closely with customs authorities, port authorities, and safety regulators to ensure compliance with local, national, and international regulations.
• Ensure operational efficiency through effective scheduling, resource allocation, and logistics management.
• Manage, review, and authorize cargo manifests, ensuring accuracy, completeness, and regulatory compliance.
• Lead and develop an operational team of over 80 employees, fostering a culture of safety, efficiency, accountability, and teamwork.
• Implement safety policies and procedures, regularly conducting safety audits and ensuring strict compliance to mitigate risks.
• Monitor and analyze operational metrics and KPIs, implementing continuous improvements to optimize terminal productivity and reduce operational costs.
• Coordinate with customers and service providers to enhance service delivery, promptly resolve operational issues, and maintain high customer satisfaction.
• Prepare and submit regular operational reports and analysis to senior management.

Qualifications

Education :

Experience :

Knowledge & Skills :

Competencies

Working Conditions