Senior Customer Service Engineer – PMLS

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Jeddah, Saudi Arabia

for

Patient Monitoring and Life Support

product line) Overview

Responsibilities

Service management and technical support (Patient Monitoring and Life Support : knowledge of Hospital IT system, Anesthesia, Ventilation, UIS would also be beneficial) to local distributors, keep communicating and cooperating with headquarters for local service strategy setup; Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedures; Provide training to distributors' service team, keep improving the service quality and customers' satisfaction; Collect competitor's service-related info, for self-improvement; Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform and customer care related program, etc.; Keep collecting end users' feedback and suggestions, and optimizing inside and outside workflow; Organize the value-added service activity locally to increase the company image in the local market. Requirements

Bachelor's / College Degree, major in engineering (bioengineering / Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent; At least 3 years of customer service-related experience in the medical industry, preferably with a background in patient monitoring and life support servicing; Technically proficient in troubleshooting, repairing, and calibrating all medical products. Strong coaching and leadership skills, ability to motivate internal employees and outside partners; Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit; Accept frequent travel to local cities or sometimes other African countries as per work requirements; Be able to adapt to company culture and be a good team player. Seniority level

Mid-Senior level Employment type

Full-time Industries : Medical Equipment Manufacturing

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