Service Engineer - Western Zone

Zahrawi Group is a leading company in the GCC Healthcare Industry with presence in UAE, KSA, Qatar, Bahrain, & Oman. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries. Job Brief

The Service Engineer is responsible for providing customer service and technical support, ensuring the highest level of end-user service performance during installation and in any critical 24x7 environment. Accountabilities

Adhere to all Zahrawi Policies & Procedures. Preventive Maintenance

Plan and perform preventive maintenance regularly to meet Health Authority / Quality Control policies and regulations. Ensure all machines receive necessary preventive maintenance. Install all trained products properly. Arrange pre-installation requirements for free commitments or local supply of instruments. Ensure proper installation to prevent customer issues. Machine Breakdowns

Respond promptly to breakdown calls with corrective actions. Arrange timely delivery of spare parts. Promote and sell service contracts for products handled. Develop and maintain good customer relationships. Achieve annual revenue targets. Application Support

Assist Lab Technicians with application-related work as needed. Trainings

Attend scheduled or required training sessions. Administrative Tasks

Complete weekly reports timely. Support service coordinator with health authority / quality control documentation for new installations. Update instrument database with the service coordinator. Coordinate with the Sales team on technical info and pre-installation site visits. Share relevant sales leads or information with the Sales team. Reporting

Provide weekly reports to the line manager. Requirements

Education :

Bachelor’s degree in Biomedical / Electrical Engineering or relevant field. Experience :

Fresh graduates or 1-2 years of relevant experience. Skills :

Effective communication, good English, time management, problem-solving, proficiency in MS Office, ability to work under pressure. Additional Details :

Candidate must be a Saudi National based in Riyadh, KSA, willing to travel as needed. © Zahrawi Medical Supplies Est 2019. All rights reserved.

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