IT Project Manager – Infrastructure & IT Services Operations

We are looking for a skilled and detail-oriented IT Project Manager to lead and coordinate infrastructure and IT services operations projects in a banking environment. This role is critical to ensuring successful delivery of high-availability, secure, and compliant IT systems that support day-to-day banking operations. The ideal candidate will have hands-on experience managing projects involving infrastructure upgrades, network / security improvements, data center initiatives, or ITSM process enhancements, within the framework of banking sector compliance and operational rigor. Responsibilities

Project Planning & Execution : Define project scope, goals, deliverables, timelines, and resource plans for infrastructure and IT service operations projects. Stakeholder Coordination : Collaborate with infrastructure teams, security, business units, compliance, and external vendors to ensure alignment and delivery against project objectives. Risk & Compliance Management : Ensure projects adhere to banking regulatory, cybersecurity, and audit requirements. Proactively identify and manage risks and issues. Service Operations Focus : Drive initiatives related to ITSM improvements, including incident, change, and problem management processes aligned with ITIL best practices. Infrastructure Project Delivery : Manage deployment of hardware, software, cloud services, and networking infrastructure, including upgrades, migrations, and automation. Reporting & Communication : Provide timely updates on project progress, risks, and mitigation strategies to project sponsors and steering committees. Vendor Oversight : Coordinate with third-party vendors to ensure contract terms, deliverables, and SLAs are met within banking-specific compliance guidelines. Required Qualifications

Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field. 5+ years of experience in IT project management, with 3+ years in banking or financial services. Experience managing projects in IT infrastructure, IT operations, or IT service management domains. Familiarity with ITSM tools and practices (e.g., BMC Remedy). Working knowledge of ITIL framework. Strong understanding of regulatory and compliance requirements within financial institutions (e.g., data protection, audit trails, segregation of duties). Project management certification such as PMP Preferred Skills & Experience

Experience in delivering cloud migration, data center transformation, or endpoint security projects in banking. Exposure to cybersecurity standards and practices. Familiarity with Agile or hybrid delivery methods. Experience coordinating across multiple business units and BT towers in a matrixed environment. Soft Skills

Strong organizational and multitasking abilities. Excellent communication and stakeholder management skills. Analytical mindset with a proactive approach to problem-solving. Ability to thrive in a high-pressure, regulated environment. Reports To

BT Program Manager / BTPMO Head

#J-18808-Ljbffr