Guest Services Manager

Join to apply for the Guest Services Manager role at Rosewood Amaala

Join to apply for the Guest Services Manager role at Rosewood Amaala

Rosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an experienced and service-driven Guest Services Manager to join our pre-opening leadership team. This role will oversee the Guest Services team including Concierge, Guest Relations, Bell / Valet, and Transportation to ensure personalized, seamless, and intuitive luxury experiences for all guests. The successful candidate will bring exceptional leadership skills, operational expertise, and a passion for creating memorable guest journeys that embody Rosewood’s A Sense of Place philosophy.

Position Overview

Rosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an experienced and service-driven Guest Services Manager to join our pre-opening leadership team. This role will oversee the Guest Services team including Concierge, Guest Relations, Bell / Valet, and Transportation to ensure personalized, seamless, and intuitive luxury experiences for all guests. The successful candidate will bring exceptional leadership skills, operational expertise, and a passion for creating memorable guest journeys that embody Rosewood’s A Sense of Place philosophy.

Key Responsibilities

• Lead and manage all aspects of Guest Services including Concierge, Guest Relations, Bell / Valet, and Transportation.
• Oversee guest arrival and departure experiences, ensuring efficiency, personalization, and luxury service standards.
• Train, motivate, and develop Guest Services colleagues to deliver intuitive and anticipatory service.
• Implement and maintain service standards, SOPs, and guest recognition programs.
• Coordinate with other departments (Front Office, Housekeeping, F&B, Security) to ensure seamless guest experiences.
• Handle VIP guests, special requests, and ensure service recovery when required.
• Monitor guest feedback channels, resolve issues promptly, and ensure continuous improvement.
• Assist in pre-opening activities including recruitment, training, and implementation of service programs and systems.
• Drive sustainability and cultural initiatives within guest services to reflect the destination and Rosewood’s brand values.

Qualifications

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Hospitality

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