Guest Services Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay

Overview

Guest Services Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay

Join to apply for the Guest Services Supervisor role at Four Seasons Hotels & Resorts, Saudi Arabia.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

AMAALA is situated along Saudi Arabia’s northwest coast and is home to diverse natural environments. Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys including rooms and suites, villas with private pools, and branded residential villas, designed to offer breathtaking bay and sea views. The resort will include a luxury spa, an Organic Spa Garden, and fitness / wellness facilities. The property offers extensive activities including guided hikes, mountain biking, equestrian bridle trails, and a 27-hole oceanfront golf course.

About the Role

Join our pre-opening team as Guest Services Supervisor. Reporting to the Assistant Front Office Manager, you will lead the Guest Services team in delivering seamless and memorable arrivals, departures, and in-resort experiences for every guest.

What You Will Do

• Support pre-opening activities including systems setup, SOP development, vendor onboarding, and team training for valet, bell, and transport services.
• Supervise day-to-day Guest Services operations, ensuring personalized service at arrival, departure, and throughout the guest journey.
• Lead and motivate Bell Attendants, Valet Drivers, and Doormen, ensuring professional guest interaction and service excellence.
• Coordinate transportation services, baggage handling, and guest deliveries efficiently.
• Handle VIP arrivals and special guest requests, ensuring their experience is smooth and memorable.
• Address and resolve guest concerns promptly, supporting service recovery when necessary.
• Monitor lobby operations and collaborate with Concierge, Front Office, and Housekeeping teams to meet guest expectations.
• Maintain accurate reporting on daily activities and support the implementation of new guest service initiatives.

What You Bring

What We Offer

Schedule & Hours

Full-time role.

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