Couriers Insurance Operations Manager

Talent Acquisition Manager | Master of Science (M.S.)

Keeta is an independent brand under Meituan , the world’s largest tech-driven retail company. We specialize in food and consumer product delivery services across international markets, guided by our mission : “We help people eat better, live better.”

Following our successful launch in Hong Kong in 2023 , we have fully expanded across Saudi Arabia and the GCC region .

The Opportunity :

Join Meituan’s strategic overseas business and play a key role in building rider protection systems across the Middle East. You will work directly with top global partners, help shape new markets from the ground up, and enjoy a broad, fast-paced environment ideal for rapid career growth and global exposure.

Key Responsibilities :

• Rider Protection Research : Conduct in-depth research on rider insurance practices across Middle Eastern food delivery markets to enhance the platform’s rider protection system and improve delivery experience and safety.
• Insurance Product Design : Develop standardized insurance product portfolios suited to regional market characteristics and riders’ core needs. Lead group insurance negotiations with major insurers to ensure rider-centric policy terms, and work with delivery partners to drive implementation.
• Claims Process Optimization : Streamline claims procedures for clarity and ease of use, address language barriers, and establish compliance-ready disclosure and dispute resolution systems that elevate rider satisfaction.
• Digital Insurance Platform Development : Build a one-stop digital insurance service platform for policy management and claims tracking, along with strong operational and monitoring systems.

Requirements :

At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.

Join us and be part of this dynamic that is redefining the food delivery experience!

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