Couriers Insurance Operations Manager

Talent Acquisition Manager | Master of Science (M.S.) Keeta

is an independent brand under

Meituan , the world’s largest tech-driven retail company. We specialize in food and consumer product delivery services across international markets, guided by our mission :

“We help people eat better, live better.”

Following our successful launch in

Hong Kong in 2023 , we have fully expanded across

Saudi Arabia

and the

GCC region .

The Opportunity :

Join Meituan’s strategic overseas business and play a key role in building rider protection systems across the Middle East. You will work directly with top global partners, help shape new markets from the ground up, and enjoy a broad, fast-paced environment ideal for rapid career growth and global exposure.

Key Responsibilities :

Rider Protection Research :

Conduct in-depth research on rider insurance practices across Middle Eastern food delivery markets to enhance the platform’s rider protection system and improve delivery experience and safety.

Insurance Product Design :

Develop standardized insurance product portfolios suited to regional market characteristics and riders’ core needs. Lead group insurance negotiations with major insurers to ensure rider-centric policy terms, and work with delivery partners to drive implementation.

Claims Process Optimization :

Streamline claims procedures for clarity and ease of use, address language barriers, and establish compliance-ready disclosure and dispute resolution systems that elevate rider satisfaction.

Digital Insurance Platform Development :

Build a one-stop digital insurance service platform for policy management and claims tracking, along with strong operational and monitoring systems.

Requirements :

Bachelor’s degree or above, with

5+ years of experience

in insurance product design or operations. Proven experience in group insurance projects, strong understanding of product design and pricing principles, and fluent English.

Strong analytical and business insight skills, capable of creating structured solutions through deep market research. Experience building business systems from scratch is a plus.

Excellent negotiation, partnership management, and cross-cultural communication skills, with the ability to drive complex multi-stakeholder projects.

Experience in

internet platforms, gig economy insurance operations , or familiarity with digital insurance platform development and operations.

Familiarity with

insurance industry resources in the Middle East .

At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.

Join us and be part of this dynamic that is redefining the food delivery experience!

Seniority level

Midenior level

Employment type

Full-time

Job function

Supply Chain and Distribution

Industries

Technology, Information and Media and Retail

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