Delivery Experience Management and Operations Expert
KeetaRiyadh, Riyadh Region, Saudi Arabia3 days ago
Job descriptionStrong comprehensive ability, sense of responsibility, down-to-earth, able to patiently study rules, handle problems, and think about optimization strategies. Clear logic, sensitive to data, good data insight, and analytical processing capabilities; SQL skills are preferred. English as a working language More than three years of relevant experience, with experience in governance work, is preferred. Mid-Senior level Full-time Management and Training Transportation, Logistics, Supply Chain and Storage, Retail, and Food and Beverage Services
Delivery Experience Management and Operations Expert
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- Build a rider reporting link (such as merchant address errors, etc.) to help the platform optimize the rider experience and ultimately improve the consumer experience.
- Monitor abnormal scenarios (such as slow food delivery by merchants), coordinate with relevant parties (such as scheduling), and adjust operational strategies.
- Improve the usability of the App.
- Identify problems, analyze data, propose solutions, and promote implementation.
- Handling capacity building, rider training, and communication, etc.
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Operation Operation • Riyadh, Riyadh Region, Saudi Arabia
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