Service / Platform Delivery Manager

Get AI-powered advice on this job and more exclusive features. Platform Delivery Manager – Associate Manager Job location :

onsite in Riyadh Overview

Responsible for the

end-to-end platform delivery

within a single strategic account, ensuring operational excellence, technical leadership, and customer satisfaction. This role requires strong expertise in

Linux (optional AIX), Windows Server, enterprise storage, virtualization (VMware) , and

cloud platforms , with additional value placed on experience with

OpenShift . Key Responsibilities

Platform Ownership & Delivery

Act as the

primary point of contact

for platform services within the account, ensuring consistent delivery and alignment with customer expectations. Lead coordination across infrastructure towers including

compute, storage, virtualization, and cloud services

to ensure seamless operations. Drive integration and optimization of platform-related processes across delivery teams and customer stakeholders.

Technical Leadership

Oversee platform operations with a focus on

Linux systems administration ,

Windows Server ,

storage infrastructure

(EMC, etc.),

virtualization technologies

(VMware), and

cloud environments

(e.g., Azure, GCP). Ensure services are delivered in accordance with

Service Level Objectives (SLOs)

and

Service Level Agreements (SLAs) , following ITIL / ITSM standards. Support and lead platform-related

change management

and transformation projects, including migrations, upgrades, and cloud adoption.

Resource & Capacity Planning

Collaborate with delivery leads to identify and allocate technical resources for platform operations and initiatives. Conduct capacity planning to optimize resource utilization and reduce operational overhead.

Process Optimization

Continuously assess and improve platform delivery processes to enhance scalability, reliability, and customer satisfaction. Support planning and execution of

work migration

and platform consolidation efforts within the account.

Stakeholder Engagement

Participate in operational and steering committee meetings with account stakeholders. Maintain strong communication with Account Delivery Managers (ADM), Client Managers, and Service Executives to align platform strategy with business goals.

Education & Experience

Bachelor’s degree in Computer Science, Information Technology, or related field (advanced degree is a plus). 8+ years of experience in IT infrastructure or platform management, with at least 2 years in a leadership role. 3+ years in outsourcing or managed services environments, preferably within a single-account delivery model. Technical Skills

Strong hands-on experience with

Linux systems

(e.g., Red Hat); AIX knowledge is a plus. Experience with

Windows Server

administration and integration. Solid understanding of

enterprise storage technologies

(EMC, etc.). Proficiency in

virtualization platforms , especially

VMware . Experience with

cloud platforms

(e.g., Azure, GCP) including IaaS and platform services. Familiarity with infrastructure operations, service desk processes, and ITIL frameworks. Experience with OpenShift

is a plus. Soft Skills

Excellent communication, negotiation, and stakeholder management skills. Strong customer and service orientation. Fluent in English (oral and written). Certifications (Preferred)

Red Hat Certified Engineer (RHCE) or equivalent VMware Certified Professional (VCP) ITIL Foundation or higher CompTIA Server+, Cloud+, or similar At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Riyadh, Riyadh, Saudi Arabia 19 hours ago No longer accepting applications? This description does not indicate that clearly; this line has been omitted to avoid implying expiry.

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