Vice President of Experience

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for, webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Position Overview

The Vice President of Experience will lead the strategy and execution of exceptional customer experiences across all touchpoints, driving innovation, aligning cross-functional teams, and enhancing user satisfaction to solidify the company’s position as a customer-centric digital leader.

Key Responsibilities :

Strategic Leadership

• Drive the overall customer experience strategy and vision across all touchpoints
• Lead experience transformation initiatives across the organization
• Build and maintain relationships with key stakeholders
• Develop and manage experience-related budgets and resources
• Stay current with industry trends and best practices

Team Management

Experience Framework & Standards

Customer Support Operations

Technical Implementation

Support Tools & Technologies

Advanced Support Technologies

Journey Mapping Expertise

Cross-functional Collaboration

#J-18808-Ljbffr