Retail Manager

About the job Retail Manager

Job Title : Retail Manager

About Us : We are a leading kitchen and home interiors distributor in the GCC, representing globally recognized brands. We offer premium quality products, exceptional service, and innovative design solutions that meet the evolving needs of our customers.

Role Summary

The Retail Manager will oversee daily operations of multiple showrooms, ensuring sales performance, customer satisfaction, and operational excellence. The role involves leading retail teams, developing business strategies, optimizing customer experience, and maintaining high visual and service standards in alignment with brand values.

Key Responsibilities

• Oversee daily retail operations across assigned showrooms, ensuring smooth functioning and adherence to brand standards.
• Drive sales performance by implementing effective sales strategies, upselling techniques, and customer engagement initiatives.
• Recruit, train, and motivate showroom staff to achieve performance goals and deliver exceptional customer experiences.
• Monitor sales targets, KPIs, and performance reports; prepare regular analysis and recommendations for improvement.
• Maintain strong product knowledge across all categories to support staff training and customer consultation.
• Ensure showrooms maintain high visual merchandising standards and reflect the brand's identity.
• Handle escalated customer issues and resolve them promptly to maintain satisfaction and loyalty.
• Coordinate with marketing, logistics, and operations departments to ensure promotions, inventory, and displays are aligned.
• Analyze market trends, competitor activities, and customer feedback to identify new business opportunities.
• Manage budgets, expenses, and operational costs efficiently.
• Ensure compliance with company policies, safety standards, and local regulations.

Required Skills & Qualifications

What We Offer

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