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Boutique Manager (Riyadh, 01, SA)

Boutique Manager (Riyadh, 01, SA)

RichemontRiyadh, Riyadh Region, Saudi Arabia
3 days ago
Job description

Overview

The Boutique Manager is responsible to develop and maximise the performance of the boutique through achievement of sales, profit and strategic objectives.

Responsibilities

  • Sales

Maximise turnover and profitability development of the boutique.

  • Sales generated inside the boutique.
  • Sales generated outside the boutique (presentations made in palaces and to VIP clients).
  • Discount management : Control of discount and general expenses in the boutique.
  • Performance analysis, KPI development and SWOT analysis of the boutique.
  • Customer Focus / Service

    • Direct contact with Royals and Collectors.

  • Implementation of customer relationship programs with boutique teams.
  • Improvement of database registration (quantity and quality).
  • Professional Customer Service / After Sales Service execution in boutique.
  • Team Management Leadership

    • Set KPI’s targets for team.

  • Personal development / talent management.
  • Motivation of the team.
  • Monitoring and appraisal of team.
  • Integration and training of new Sales Associates in the field.
  • Support Retail Director in recruitment process of new team members.
  • Operations and Administration

    • Main contact for all requests related to the boutique.

  • Strict adherence to the Richemont Montblanc specific Retail Procedures.
  • Optimising stock management in boutiques (replenishment, rotation, inventory).
  • Proper execution and timely delivery of boutique reports.
  • Proper maintenance in the boutique.
  • Implementation of security concept.
  • Execution of promotion and incentives on boutique level.
  • The Boutique Manager ensures

    • With Retail Director : Definition of objectives for the boutique.

  • Definition, support and realizations of marketing activities (commercial).
  • Develop a merchandising concept.
  • In coordination with Visibility Manager

    • Excellence at POS at any time and control of quality of displays.

  • Adhesion to appropriate display and product guidelines at all times.
  • In coordination with Sales Trainer

    • Coaching of the boutique teams.

  • Monitor self-learning progress of team.

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