Guest Service Coordinator

Company Description Mathaqat Foods Company is renowned for its quick service restaurants, catering services, and fine dining high‑end restaurants. Our mission is to ensure every consumer’s utmost satisfaction while introducing dynamic and profitable concepts in a fast‑growing marketplace. We strive to be the guests' first choice by upholding the highest standards of service quality, adapting to modern changes, and remaining attractive to guests and partners. Our brands include Lucas Pastaria, Jar Wared, Al Mokhayyam, Zafi, Qaf Catering Services, and Sports Hub.

Role Description This is a full‑time on‑site role located in Al Khobar for a Customer Service Specialist. The Customer Service Specialist will be responsible for addressing customer inquiries, enhancing customer satisfaction, maintaining positive relationships with customers, and ensuring a high level of customer service. Daily tasks will include managing phone calls, providing support, resolving issues, and ensuring an excellent customer experience.

Skills

Customer Support and Customer Service skills

Customer Satisfaction and Customer Experience skills

Strong Phone Etiquette

Excellent communication and interpersonal skills

Ability to handle multiple tasks and work under pressure

Experience in the food and beverage industry is a plus

High school diploma or equivalent; bachelor's degree is a plus

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