Guest Service Agent (Saudi only)

Company Description

Join a hotel that is part of the Accor network, which encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. We believe in your potential and value what you bring to the table. There are numerous opportunities for growth and advancement. Every gesture, smile, and action helps create a positive and memorable experience for our guests, colleagues, and the planet. Together, we embody the spirit of responsible hospitality.

Take the opportunity to become a Heartist , and let your heart guide you in this vibrant, fast-paced environment.

Job Description

• Consistently provide professional, friendly, and engaging service.
• Handle all external and internal calls and emails, redirecting or assisting as needed.
• Answer calls and emails promptly, maintaining a clear, friendly, and courteous tone.
• Take ownership of guest requests and ensure follow-up according to hotel standards.
• Maintain a good knowledge of all departments, especially Housekeeping, Front Office, and Engineering.
• Act as a dispatcher via Royal Service for security, guest services, and colleagues in operations.
• Ensure the upkeep of all telephone and switchboard equipment for maximum efficiency.
• Maintain confidentiality of information.
• Transcribe messages accurately, verify details, and ensure proper delivery to guests.
• Manage wake-up call requests efficiently, confirming details with guests and delivering calls on time.
• Serve as a liaison for guests seeking information about hotel services, promotions, reservations, etc.
• Log restaurant reservation requests into the Table Management System with complete details.
• Coordinate communication regarding lost and found items.
• Create amenities in the system for delivery and billing purposes.
• Know the hotel’s emergency procedures; stay calm and professional during emergencies or busy periods.
• Promote a service-oriented and results-driven work environment.
• Adhere to department policies, procedures, and safety standards.
• Perform other duties as assigned.

Qualifications

Additional Information

Team and Environment : Briefly introduce the team, property, or office environment, reflecting the company's culture.

Our Commitment to Diversity & Inclusion : We are an inclusive organization committed to attracting, recruiting, and promoting diverse talent.

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