Service Coordinator

Job title :

Service Coordinator & Service-Heavy

at

Saudi Diesel Equipment Company

Overview

To be the first point of contact for Customers concerning the service and repair of their equipment. Areas of responsibility include all Customer related activities which influence service and parts handling.

Responsibilities

Responsible for opening and closing of Work Orders and providing summary of WIP to the Service Manager

When preparing a Work Order, obtain customer authority / agreement for the work to be performed, and inform the customer of the estimated repair cost and time to complete the work

Provide quotations for Service operations to the Customer

Create requisition for sublet work

Report to the Service Manager work to be carried out under warranty

Request approval from Service Manager for any work to be carried out under goodwill

File and update all types of service / technical publications and maintain Quality system

Follow up with service manager & account department the status of account receivables and if credit limit exception occurs

Report to Service Manager any service-related customer complaints and concerns in his absence

Maintain machine history record

Handle all telephone calls, whether internal or external, in a professional manner

Qualifications

High school Diploma

ISO related courses

Knowledge, Skills & Experience

Knowledge of administrative and clerical procedures

Working proficiency in MS Word, Excel and Outlook

Designing forms, managing files and record-keeping

Stenography and transcription

Ability to propose office procedures in line with company policies and business processes

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Machinery Manufacturing

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