Spa & Wellness Operations Manager

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval : Director of Learning & Development, France

At Miraval The Red Sea , wellness is more than a service—it’s a philosophy. We are looking for an experienced and strategic Spa & Wellness Operations Manager to oversee the daily functioning and experience delivery across our Spa, Serenity Center, Body Mindfulness Center, and Aquatic Center. This role is central to maintaining the excellence and consistency of our guest offerings, while driving operational efficiency and financial performance.

About the Role :

You will play a pivotal part in ensuring operational readiness, team development, and high-impact guest experiences across multiple wellness venues. With a focus on excellence, mindfulness, and collaboration, your role will influence every touchpoint of the guest journey—from personalized scheduling to premium services and cross-functional coordination.

Key Responsibilities

1. Operational Execution

Manage daily activities across all wellness venues ensuring readiness, safety, and exceptional guest experiences

Supervise the Spa Manager, Fitness & Recreation Manager, Serenity Center Manager, Experience Planning team, Head of Scheduling, and Operations Coordinators

Oversee shift transitions, staff allocation, and service readiness

Conduct walkthroughs to ensure alignment with Miraval brand standards and local regulations

2. Financial Oversight & Strategy

Monitor departmental budgets, control costs, and drive profitability

Track and forecast KPIs, business trends, and performance metrics

Guide upselling and cross-selling strategies within the wellness portfolio

Maximize space and service offerings to increase revenue

3. Guest Experience & Quality

Ensure consistency and excellence across the guest wellness journey

Review and act on feedback; lead guest recovery as needed

Coordinate with Front Office and Experience Planning for seamless handovers and communication

4. Team Development & Performance

Lead recruitment, onboarding, training, and performance evaluations

Foster growth and succession planning through coaching and skills development

Promote a collaborative, wellness-driven work culture

5. Programming & Experience Design

Partner with the Integrative Well-being Manager to curate and evolve experiences

Oversee seasonal programming, guest journeys, and innovation in offerings

Monitor program effectiveness via guest feedback and engagement

6. Safety & Compliance

Ensure full adherence to health, hygiene, and safety regulations

Conduct facility inspections and coordinate with Engineering for maintenance

Train team members on safety procedures and emergency protocols

7. Systems & Administration

Oversee wellness-related procurement, inventory, and reporting

Utilize spa systems (e.g., Book4Time) for scheduling and productivity tracking

Ensure accurate record keeping and reporting in coordination with Finance

Collaborate with all departments to support unified guest experiences

Represent Wellness operations in resort initiatives and leadership meetings

Communicate operational updates and align with the broader resort team

Qualifications

Bachelor’s degree in Hospitality, Wellness Leadership, or a related field

Minimum 5 years’ experience in luxury spa and wellness operations, including 3+ years in a leadership role

Strong expertise in spa and wellness programming, team development, and financial management

Proficiency with spa systems (e.g., Book4Time), Microsoft Office, and financial tools

Excellent organizational and communication skills

Fluent in English; Arabic is a plus

Physical Requirements

Ability to stand and walk for extended periods

Must occasionally lift / push / carry items up to 20 kg

Shape the Future of Wellness.

If you’re passionate about integrated well-being, luxury hospitality, and operational excellence, we invite you to bring your expertise to Miraval The Red Sea.

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