Operations Manager

Overview

OPERATIONS MANAGER - KSA

The Operations Manager will be responsible for overseeing and elevating day-to-day operations of the current branches while also leading the rollout of upcoming outlets. This role demands a passionate leader who understands the nuances of Yemeni “Bufia” style food, ideally with a culinary background, and who can build scalable systems, uphold operational excellence, and maintain the soul and authenticity of the cuisine as the brand grows.

We are looking for somoeon that will be able to lead and manage the department with an “owners’ mind-set”

Responsibilities

• Manage daily operations of the existing outlets, ensuring high standards of food quality, customer service, and hygiene.
• Monitor and enhance operational KPIs including revenue indicators, labour, food cost, and customer satisfaction.
• Conduct regular audits and site visits to ensure standards are met consistently
• Collaborate with project, design, and construction teams to ensure operational readiness of new locations under development.
• Lead pre-opening activities including recruitment, training, SOP development and menu implementation.
• Drive brand consistency and excellence as the brand grows
• Work closely with the culinary team to maintain and evolve an authentic menu offering, ensuring taste, presentation, and cultural relevance.
• Train and mentor kitchen teams in traditional techniques, portion control, and recipe adherence.
• Innovate and adapt menu offerings seasonally or based on location-specific trends.
• Lead, coach, and develop restaurant-level managers and teams to create a culture of ownership, accountability, and guest-centric service.
• Recruit and retain high-calibre talent who are passionate about Middle Eastern cuisine.
• Provide input on brand direction, product development, and long-term growth opportunities.
• Stay informed on market trends and competitor activity

Ideal candidate

Salary package : SAR15K all inclusive + family status (up to 2 kids)

#J-18808-Ljbffr