Customer Service Administrator

Customer Service Administrator

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities :

General administrative support for Sales and Maintenance Supervisors :

Service Sales support activities

• Sends customer letters and supports mass updates in maintenance contracts
• Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
• Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
• Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
• Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
• Supports specific tasks from sales (e.g., contract creation)
• Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

Specialized administration and support tasks :

Repair Tendering activities :

3rd party inspection administration :

Support in public tenders

Support in customer reporting

Are you the one?

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

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