Service Coordinator

Overview

Job Purpose : To be the first point of contact for Customers concerning the service and repair of their equipment. Areas of responsibility include all Customer related activities which influence service and parts handling.

Responsibilities

• Responsible for opening and closing of Work Orders and providing summary of WIP to the Service Manager
• When preparing a Work Order, obtain customer authority / agreement for the work to be performed, and inform the customer of the estimated repair cost and time to complete the work
• Provide quotations for Service operations to the Customer
• Create requisition for sublet work
• Report to the Service Manager work to be carried out under warranty
• Request approval from Service Manager any work to be carried out under goodwill
• File and update all types of service / technical publications and maintain Quality system
• Follow up with service manager & account department the status of account receivables and if credit limit exception occurs
• Report to Service Manager any service-related customer complaints and concerns in his absence
• Maintain machine history record
• To handle all telephone calls, whether internal or external, in a professional manner

Qualifications

Knowledge, Skills & Experience

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