Customer Service Representative

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Basic Requirements : High school diploma or equivalent; college degree is a plus. Very good verbal and written communication skills. Very good verbal and written English skills (B1 or above) Proficiency in using computers and basic software. Ability to handle Inbound calls professionally and efficiently. Strong problem-solving and multitasking abilities. Customer-focused attitude with a calm and empathetic approach. Willingness to work flexible shifts, including evenings, weekends, and holidays. Willing to work on hybrid work environment (min 40% presence from site). Previous call center or customer service experience is preferred but not required. Key Responsibilities : Answer incoming calls and respond to customer inquiries. Outbound calling to interested customer and marking down their interest Provide accurate information and resolve issues promptly. Document interactions and update customer records. Follow communication scripts and company procedures. Escalate complex issues to supervisors when necessary. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sutherland by 2x Get notified about new Customer Service Representative jobs in

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