Reservations Supervisor

Overview

We are seeking an enthusiastic and detail-oriented Reservations Supervisor to join our team in Riyadh, Saudi Arabia. As a key member of our front-of-house operations, you will be responsible for overseeing the reservations department, ensuring exceptional guest experiences from the very first point of contact. Responsibilities

Lead and supervise the reservations team, providing guidance, training, and support Manage the booking process, including making and amending reservations, handling group bookings, and processing contracts and payments Collaborate with other departments to ensure seamless guest experiences and maximize revenue opportunities Monitor and analyze reservation trends, occupancy rates, and revenue metrics Implement and maintain efficient reservation systems and procedures Handle complex customer inquiries and resolve issues promptly and professionally Develop and maintain relationships with travel agents, corporate clients, and other key partners Ensure compliance with company policies and industry standards Participate in revenue management strategies to optimize hotel occupancy and profitability Prepare regular reports on reservations performance and guest feedback Qualifications

Proven experience as a Reservations Supervisor or minimum 2+ years of experience as a Reservations Agent Strong knowledge of hotel operations, reservation systems, and guest services Excellent communication and interpersonal skills, with the ability to handle high-volume calls and emails in a fast-paced environment Demonstrated leadership abilities and experience in team management Strong problem-solving skills and ability to make decisions under pressure Proficient in Microsoft Office suite and other relevant software Fluency in English; additional language skills are highly valued Flexibility to work varying shifts Bachelor's degree in Hospitality Management, Business Administration, or related field preferred Customer-focused mindset with a commitment to delivering exceptional service Ability to multitask, prioritize, and manage time effectively Strong attention to detail and organizational skills Additional Information

Your Team And Working Environment Join our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success. Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Seniority level

Mid-Senior level Employment type

Full-time Job function

Management and Manufacturing Industries

Hospitality

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