Supervisor

The Supervisor is an entry-level management team member designed for individuals to begin expanding their work knowledge and supervisory responsibilities. The Supervisor will lead the day-to-day foodservice operation with emphasis on team member and guest satisfaction. They will provide leadership, support, motivation, and development of team members creating a positive environment that encourages ownership and accountability providing a quality guest experience. Key Requirements : Working knowledge of food and beverage functions, and general knowledge of shop operations. Outgoing, positive attitude and enthusiasm for working with the public. Demonstrates team management, delegation, issue resolution, coaching skills, and the ability to motivate others and provide direction for staff. Excellent leadership, training, and development skills. Effective oral and written communication skills. Effective analytical, planning, and problem-solving skills. Demonstrates organization and multi-project time / issue management and the ability to meet deadlines consistently. Work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners. Outstanding ability to listen, communicate and work effectively with guests in high stress and high volume setting. Ability to present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests. Ability to read and interpret documents like training materials, spreadsheets, reports, and operating instructions. Accurate cash handling skills and ability to compute rate, ratio, and percent and to draw and interpret charts and bar graphs. Proven ability to consistently deliver results with minimal supervision. Flexible availability including daytime, evenings, weekends, and major holidays. Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred. Restaurant management or food service experience required. Proficiency at all work stations in the lounge, including bar, food prep, POS systems. Complete knowledge of Joffrey’s menu, product preparation, and standards. Working knowledge of all store equipment functions. Prior experience with point-of-sale cash handling systems preferred. Responsibilities : Promote, work, and act in a manner consistent with the mission of Joffrey’s. Guide and encourage associates to maximize their personal growth and development. Support the Store Manager in planning, implementing, and delivering their business plans and staying focused on making the theatre profitable through food and beverage sales and by minimizing shrinkage. Provide coverage and assistance in the areas of concessions, store, and other guest service responsibilities as needed. Assist in managing store budgets and analyze financial data utilizing daily, weekly, monthly, and quarterly reports. Work effectively with guests in a high-volume setting and provide an outstanding ability to listen and communicate efficiently. Oversee all operational functions and other duties as assigned with the guidance of the Store Manager. Masters the New Employee Orientation and Safety, as well as one or more of the entry-level Training Checklists and Job Descriptions. Assigns employee work responsibilities and break times per Company policies. Provides consistent excellent Guest service and receives consistent above-average Employee Work Performance Review(s). Teamwork & Initiative – Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports the efforts of others to succeed. Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed. Planning / Organizing – Assists in the daily opening and closing procedures (not involving cash handling); coordination of daily assignments to entry-level employees, inventory preparation, display, and control; implementation of the Company’s Safety Program; Acts as a trainer of entry-level staff using the Training Checklists and through on-going training efforts. Professionalism – Maintains Company’s standards of excellence; Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions. Attendance / Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent through communication with supervisor. Dependability – Follows instructions, responds to supervisory direction. Practices good time management by completing assigned tasks promptly. Service – Practices established guest service standards in all interactions with guests, co-workers, and engages in a friendly manner with guests as much as possible. Ensures daily that the store is open and staffed appropriately, areas are clean, inventory levels are appropriate and equipment is working properly. Monitors and maintains all quality control records, including ensuring quality assurance and loss prevention policies and procedures are being adhered to. Complies with company standards of operation procedures, as well as those of all applicable regulatory agencies, and ensures daily that all products are prepared and presented per company standards. Monitor compliance with health regulations regarding food & beverage preparation and serving. Estimate food, beverage consumption to anticipate amounts to be purchased or requisitioned. Review work procedures and operational problems to determine ways to improve service, performance, and / or safety. Perform food preparation or service tasks such as preparing, clearing tables, and serving food and beverages when necessary. Maintain food and equipment inventories, and keep inventory records. Tools and Technology : Cash registers Commercial use : Blenders, Coffee grinders, coffee or iced tea makers Cutlery, dishwashers, food slicers, scales, Ice dispensers Food warmers, grills, microwave ovens, ovens, toasters Credit card processing machines Delivery app units and software Digital menu screen, smart TVs, music system Personal computers, printers, phone headsets Point-of-sale terminals and workstations Touch screen monitors, accounting software Office suite software (Microsoft Office) Point-of-sale software (Micros, Oracle, and Omega) Spreadsheet software (Microsoft Excel) Word processing software (Microsoft Word) Submit resume detailing your experience. Submit a cover letter explaining why you would be a great fit. Joffreys provides a unique experience of freshly roasted specialty coffee to its vast client base in Saudi Arabia. We were privileged and endorsed by the high level of positive feedback from the clients.

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