Field Service Technician

Job Summary

Reporting to the Service Manager, the Service Technician will take responsibility for supporting the maintenance of our customers equipment in the workshop and support field service activities for the aftermarket service team as and when required.

Your existing knowledge of mechanical equipment should include pumps and rotating equipment with vacuum and pressure systems; however, familiarisation training will be given.

As a Service Technician, you will liaise with other internal stakeholders of our Dammam site and manage your schedule in an efficient manner to maximise productivity and maintain strong customer relations. Key to this role will be your ability to drive continual improvements within our processes, enhancing efficiency and performance within our industrial markets and delivering technically competent repair, servicing, installation, commissioning, and maintenance support to our customers.

Developing our business goes hand in hand with developing our people's skills with the support of the Service Manager, you will be open to career progression and continual self-development to achieve personnel and business goals.

This role will involve primarily working in the Service Workshop and being called upon to support field service operations on our customers sites in support of our service activities both within the Saudi and overseas when required.

DUTIES & RESPONSIBILITIES

• Liaise with the NOV service and projects teams / management in all aspects relating to repair, maintenance and service
• Prepare, review, and approve work packs required for the activities being carried out by the service team members.
• Undertake client equipment inspections and repairs including but not limited to the following : Mechanical completion checks, Factory acceptance Checks, Electrical function / loop checks, Compiling technical report for submission on customers equipment, Leak / Pressure testing
• Under management direction provide after sales services including inspections, spares, technical advice with specific requirements liaising with the engineering department when necessary.
• Ensure personnel compliance with all HSE legislation and HSE company policies.
• Be fully familiar / conversant with departmental and company policies, procedures and processes ensuring all work and actions are always in full compliance.
• Travel to the customers sites when required to support field service requirements as and when required.
• Carry out other duties as and when the business requirements dictate and may be reasonably expected by the Service Manager.

SKILLS & EXPERIENCE REQUIRED

Knowledge and Technical competencies :

Strategic

Operating

Confidence

Energy

Organisational

Essential Skills

Soft Skills

Work Attitude

A proactive and forward-thinking team player with excellent time management skills who can liaise and engage with co-workers and clients at all levels whilst presenting themselves in a professional manner.

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