Sales Manager

Job Title - Sales Manager

Overview

You will drive business growth by acquiring new clients, expanding key accounts, and positioning outsourcing services as strategic solutions for organizations. This is a high-impact commercial role that requires strong sales leadership, exceptional relationship-building capability, and the ability to close complex, high-value deals. You will shape sales strategy, strengthen market presence, and ensure consistent revenue growth.

Key Responsibilities

Sales Strategy & Revenue Growth

Develop and execute a structured sales strategy focused on the outsourcing / BPO market.

Identify priority sectors and create targeted plans to meet monthly, quarterly, and annual revenue goals.

Business Development & Client Acquisition

Generate new business through prospecting, networking, meetings, events, and outreach.

Conduct client presentations, understand requirements, propose solutions, and negotiate terms.

Account Management & Client Relationship Building

Build strong, long-term relationships with enterprise clients and decision-makers.

Develop account plans, identify upsell / cross-sell opportunities, and ensure sustained client satisfaction.

Market Research & Competitor Intelligence

Stay updated on industry trends, pricing movements, and outsourcing market demand.

Analyze competitor offerings and provide insights to leadership to refine service positioning.

Proposal Development & Contract Negotiation

Prepare proposals, commercial quotations, SLAs, and service documents aligned with client needs.

Lead contract negotiations, ensuring profitability and compliance with internal policies.

Team Collaboration & Cross-Functional Coordination

Collaborate with operations, delivery, HR, and management teams to ensure smooth service execution.

Provide feedback from clients to improve service quality, processes, and customer experience.

Sales Reporting & Performance Management

Manage CRM entries, maintain pipeline accuracy, and provide reliable sales forecasts.

Analyze sales metrics and conversion data to drive continuous improvement.

Qualifications & Experience

• Bachelors degree in Business, Marketing, or a related field.
• Minimum 57 years of sales experience, preferably in outsourcing, BPO, staffing, or managed services.
• Proven track record of achieving sales targets and closing enterprise-level deals.
• Strong understanding of outsourcing solutions (staffing, managed services, contact centers, support functions).
• Excellent negotiation, communication, and presentation skills.
• Experience managing the entire sales cycle independently.
• Proficiency in CRM systems and structured pipeline management.
• Ability to manage multiple deals simultaneously in a fast-paced environment.

Key Competencies & Behaviours

What We Offer

Apply now!

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