Senior HR Manager
SAEDRiyadh, Riyadh Region, Saudi Arabia11 days ago
Job descriptionPartner closely with CX and TA teams to support rapid headcount growth while maintaining compliance and operational excellence. Design scalable onboarding and retention frameworks to ensure strong agent performance and low early attrition. Drive HR Operations & Compliance Ensure full compliance with Saudi Labour Law, GOSI, Mudad, Muqeem, and Qiwa regulations. Build efficient, automated workflows for documentation, reporting, and HR analytics. Employee Engagement & Retention Maintain a consistent pulse on morale, motivation, and feedback through surveys and focus groups. Partner with CX leadership to address attrition drivers, improve satisfaction, and strengthen long‑term retention. Performance & Development Coach supervisors and team leads on managing and developing their teams effectively. Build early talent development pathways to promote strong performers into leadership roles. Employee Relations & Risk Management Ensure consistent enforcement of company policies while maintaining trust and transparency. Proactively identify risk areas and implement preventive HR measures. Collaboration & Leadership Partnership Collaborate cross‑functionally with Finance, TA, and Regional HR to align on policies and workforce planning. Represent Saudi HR in regional discussions, ensuring local needs are met within global frameworks. Deep knowledge of Saudi labour law and local HR systems (GOSI, Qiwa, Muqeem, Mudad). Proven experience in scaling HR operations from early‑stage setup to large‑scale delivery. Strong operational and analytical mindset — data‑driven, structured, and execution‑focused. Empathetic yet firm leader, able to maintain discipline and motivate teams through high‑growth cycles. Flu e n t in A r a bic a n d E n glis h, wit h s t r o n g c o m m u nic a tio n a n d s t a k e h old e r m a n a g e m e n t s kills
We at SAED Int’l Invites you to Join one of our Major Partner Job Fair Open Day in Riyadh – Very Soon! walk‑in interviews for multiple positions across our Operations and Human Resources teams.
About the Role
We are seeking a driven, hands‑on, and operationally sharp Senior HR Manager to build and scale the Customer Service organization in Saudi Arabia — projected to grow to over 1,000 employees.
This leader will own all aspects of HR operations, employee engagement, performance, and compliance, acting as a strategic partner to the CX leadership team while ensuring seamless day‑to‑day people delivery.
The role requires someone who thrives in high‑growth, high‑pressure environments — balancing strategic structure‑building with an unrelenting focus on execution, workforce stability, and employee experience.
Skills
Key Responsibilities
- Build & Scale Saudi HR Function
Establish the HR foundation for the Saudi Customer Service organization from the ground up — structure, policies, tools, and delivery.
Oversee all HR processes — contracts, payroll coordination, attendance, and visa management.
Design and execute engagement programs tailored to large‑scale frontline teams.
Support the rollout of performance frameworks that enable fair, data‑backed evaluations.
Act as the main HR point of contact for grievances, escalations, and disciplinary cases.
Serve as a trusted partner to CX operations, providing strategic advice and people insights.
About You
#J-18808-Ljbffr
Create a job alert for this search
Hr Manager • Riyadh, Riyadh Region, Saudi Arabia
Related jobs
- Promoted
Senior HRBP(A67410)
JACORiyadh, Saudi Arabia We require a strategic Senior HRBP with 5+ years' experience in top-tier technology / Internet companies to serve as a trusted advisor to business leaders.
This role will lead organizational design, w...Show moreLast updated: 9 days ago
- Promoted
Senior HR
TAT IT TechnolgiesRiyadh, Saudi Arabia We have an urgent requirement for a Senior HR professional for our client based in Riyadh, Saudi Arabia.We need an HR person who can manage 10,000+ employees.
Designing compensation and benefits pac...Show moreLast updated: 30+ days ago
- Promoted
HR Manager
Agile HR Solutions LtdRiyadh, Saudi Arabia HR Manager My client is a leading UK retailer who are expanding and opening stores across the Middle East We are currently recruiting for a HR Manager to provide dedicated, efficient and proactive ...Show moreLast updated: 30+ days ago
- Promoted
Senior HR Manager (CX)
Tabby | تابيRiyadh, Saudi Arabia About Tabby Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money.
Over 15 million users choose Tabby to stay in control of their spending ...Show moreLast updated: 15 days ago
- Promoted
HR Manager / Head of HR - Top Law Firm - Riyadh
Madison PearlRiyadh, Saudi Arabia HR Manager / Head of HR - Top Law Firm - Riyadh Exciting opportunity to join a leading law firm in Riyadh!.The HR Manager / Head of HR will support the achievement of business and people objectives wit...Show moreLast updated: 8 days ago
- Promoted
Senior Manager - Human Resources
GEP LLCRiyadh, Saudi Arabia GEP is a diverse, creative team of people passionate about procurement.We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary v...Show moreLast updated: 30+ days ago
- Promoted
Senior HR Manager (CX)
TabbyRiyadh, Saudi Arabia Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money.Over 15 million users choose Tabby to stay in control of their spending and make the...Show moreLast updated: 13 days ago
- Promoted
Senior HR Manager
Networkers InternationalRiyadh, Riyadh Region, Saudi Arabia My client is looking for an experienced senior HR Manager to work for a contractor in Riyadh, Saudi Arabia.This is a fantastic chance for the right candidate to further their career in the Middle E...Show moreLast updated: 30+ days ago
- Promoted
HR Senior Specialist
Ghobash GroupRiyadh, Saudi Arabia We are seeking an HR Senior Specialist who provides administrative support to employees while ensuring the efficient and smooth operation of HR functions.
This role focuses on employee management, b...Show moreLast updated: 21 days ago
- Promoted
Senior HR Specialist (Saudi National)
ITALCONSULTRiyadh, Saudi Arabia Company Description ITALCONSULT is an Italian engineering consulting company established in Rome in 1957, now operating with a new share structure formed by Bevilacqua Engineering Group and represe...Show moreLast updated: 30+ days ago
- Promoted
HR Manager (Saudi National)
Bayut | dubizzleRiyadh, Saudi Arabia Bayut is the Number One Property Portal in the Kingdom, connecting millions of users across the country.As part of Dubizzle Group, we are alongside some of the strongest classified brands in the ma...Show moreLast updated: 30+ days ago
- Promoted
HR Manager (Saudi National)
Dubizzle GroupRiyadh, Riyadh Region, Saudi Arabia Bayut is the Number One Property Portal in the Kingdom, connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, ...Show moreLast updated: 30+ days ago
- Promoted
Senior HR Manager
SAEDRiyadh, Saudi Arabia We at SAED Int’l Invites you to Join one of our Major Partner Job Fair Open Day in Riyadh – Very Soon!.Operations and Human Resources teams.
About the Role We are seeking a driven, hands‑on, and ope...Show moreLast updated: 10 days ago
- Promoted
Senior HR Manager
e2e Human Resource ConsultancyRiyadh, Saudi Arabia My client is looking for an experienced senior HR Manager to work for a contractor in Riyadh, Saudi Arabia.This is a fantastic chance for the right candidate to further their career in the Middle E...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager - Human Resources
GEP WorldwideRiyadh, Saudi Arabia GEP is a diverse, creative team of people passionate about procurement.We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary v...Show moreLast updated: 30+ days ago
- Promoted
Regional HR Manager - EMEA
CanonicalRiyadh, Saudi Arabia Canonical Join to apply for the.Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
Our platform, Ubuntu, is very...Show moreLast updated: 30+ days ago
- Promoted
HR Manager (Saudi National)
dubizzleRiyadh, Riyadh Region, Saudi Arabia Bayut is the Number One Property Portal in the Kingdom, connecting millions of users across the country.As part of the Dubizzle Group, we have a strong network of brands and a broad user base.Join ...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager - HRIS
Qiddiya Investment CompanyRiyadh, Saudi Arabia Qiddiya Investment Company is looking for an innovative and detail-oriented Senior Manager - HRIS (Human Resources Information Systems) to lead the management and optimization of our HR technology ...Show moreLast updated: 30+ days ago