Client Director, Professional Services

Client Director, Professional Services – OpenText

Overview At OpenText, our Professional Services team helps customers maximize the ROI from their investment in OpenText’s EIM solutions. From solution implementation to custom development and managed / cloud services, you’ll be working closely with cross-functional teams—including Sales, Pre-Sales, Value Engineering, and our partner ecosystem.

The Opportunity : As a

Client Director , you’ll own customer success and revenue generation across key accounts, with a dual focus on new business development and services delivery. The ideal candidate will bring strong commercial acumen, a business-technology mindset, and experience in leading complex services engagements.

You are great at :

Building trusted relationships with Sales, Pre-Sales, and customer stakeholders.

Driving services business development strategy and closing PS deals.

Managing proposals, RFPs / RFIs, and SOW approvals.

Creating and maintaining a strong pipeline to meet quarterly targets.

Leading service delivery engagements and managing escalations.

Coordinating resource forecasting and delivery oversight.

Negotiating services contracts with clients and third-party providers.

What it takes :

15+ years in IT / IM with a strong focus on Professional Services sales and delivery.

Proven success closing $3M+ in services revenue across diverse sectors.

Experience delivering complex enterprise projects with clear KPIs.

Solid project management skills and ability to work under pressure.

Deep understanding of OpenText’s portfolio (or similar platforms).

Experience with ITOM / ITSM tools is a strong plus.

Fluent in

English and Arabic

(required).

Seniority level Mid-Senior level

Employment type Full-time

Job function Sales, Consulting, and Business Development

Industries Technology, Information and Media, Professional Services, and Computer and Network Security

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