Operations Lead

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple : to simplify and improve people’s lives and build an awesome organisation that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent : curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the team

Careem Grocery is on a mission to reinvent the way people shop for groceries, pharmacy, and retail products. As a dynamic new vertical within Careem, we are essentially a startup within a startup, poised at the brink of significant growth and innovation in Saudi Arabia. Joining us now means being part of the foundational team that will tackle exciting challenges and drive groundbreaking solutions. Imagine the opportunity to shape the online grocery industry and make a tangible difference in the lives of millions in our region.

What you'll do

Data Analysis and Problem Solving

• Build, maintain, and utilize dashboards to track key performance indicators (KPIs) for dark store operations within the assigned market.
• Analyze data using SQL and other tools to identify trends, inefficiencies, and areas for improvement specific to the local context.
• Collaborate with cross-functional teams within the market to implement data-driven solutions and optimize operations.
• Update and maintain a comprehensive knowledge base of standard operating procedures (SOPs) tailored to the specific needs and nuances of the local market.
• Regularly review and enhance SOPs based on local feedback, data insights, and emerging best practices.

SOP Implementation within the Market

Network Design and Planning

Product Operations & Experimentation

What you'll need

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to :

As outlined in Careem’s Equal Employment Opportunity policy, we do not discriminate based on any protected group status under any applicable law.

The collection of demographic information is for internal purposes only i.e. equal employment opportunity monitoring as well as diversity initiatives.

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