Partner Support Specialist, Saudi Resident

At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a Partner Support Specialist , you will be the front line of communication with our merchants and applicants — ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships.

You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence . This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.

Application Deadline : December 15, 2025

Department : Partner Support Ops

Employment Type : Full Time

Location : KSA

Workplace type : Onsite

Reporting To : Sergei Piatkov

Key Responsibilities

• Partner Communication & Issue Resolution

Provide support to Tabby partners and applicants across chat, email, and phone.

Apply Partner Support procedures and knowledge-base materials consistently.

Capture insights from partner queries to help identify gaps in workflows and policies.

Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.

Skills, Knowledge & Expertise

Job Benefits

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Our Hiring Process

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