Service Dest Analyst II

Overview

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

This will be an onsite role, based in Riyadh, Saudi Arabia.

Responsibilities

• Supervise, investigate, prioritize, escalate, and resolve incoming Service Desk tickets
• Monitor Service Level Agreement (SLA) compliance within the team
• Ensure timely resolution or escalation of technical issues
• Provide IT support for hardware and software
• Perform user account administration across multiple systems
• Collaborate as a member of an international team
• Review and update the Service Desk knowledge base with accurate processes and procedures
• Support light hardware operations in the office (equipment handout / returns, simple inventory updates, basic checks to decide on repair and coordinate service)

What we expect from you

What will be your advantage

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Equal Opportunity and Privacy

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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