IT Operator (Service Desk)

The Job Description

Provide daily support for activities.

Manage service system activities on a daily basis.

Manage and follow up on IT requests, calls, and emails.

Analyze and provide solutions and troubleshooting for any hardware problems.

Continuously monitor antivirus notifications with proper response.

Manage IT assets.

Manage network printers and central printers.

Manage workstation vulnerabilities through Endpoint Manage Engine.

Manage Active Directory through AD Manager Plus (creating attributes, moving OUs, managing OUs).

Provide technical assistance and identify solutions while keeping up with developments and knowledge in hardware.

Qualifications :

Minimum qualification : Diploma or higher in computer science or a related field.

Minimum work experience : 10+ years of experience.

Level of English : Excellent in reading and writing.

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