Head of Retail Operations

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Job Responsibilities : Head of Retail Operations Location :

Riyadh, Saudi Arabia (with regular travel across the Kingdom) Operational Leadership

Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards. Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage. Develop and implement SOPs to streamline and standardize operational practices across the network. Maintain store compliance with company policies, visual merchandising standards, and hygiene / housekeeping norms. Team Management & Development

Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance. Lead recruitment, training, and onboarding of retail staff across all levels. Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity. Evaluate team performance and provide regular coaching, feedback, and development plans. Strategic Alignment & Collaboration

Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies. Align weekly goals and priorities across functions to maximize impact and agility on the shop floor. Drive alignment between demand planning, stock availability, and in-store execution. Business & Financial Acumen

Analyze store-level performance data and drive actionable insights to improve profitability and productivity. Set and manage store budgets, P&L targets, and cost optimization plans. Use KPIs and dashboards to track progress against business goals and identify improvement areas. Customer Experience & Brand Standards

Ensure exceptional customer service standards are consistently delivered across all stores. Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty. Lead store audits and mystery shopping programs to maintain high operational standards. Expansion & Growth

Support new store openings, relocations, and renovations in line with business strategy and timelines. Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities. Seniority level

Mid-Senior level Employment type

Full-time Industries

Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry

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