Director of Retail Operations (Luxury Fashion)

Overview

We are partnering with one of the world’s most prestigious luxury fashion houses to appoint an exceptional

Director of Retail Operations

to lead their retail and sales operations in Saudi Arabia. This is a rare opportunity to join a brand renowned for its craftsmanship, heritage, and uncompromising quality and to shape the next chapter of its growth in one of the most exciting luxury markets in the world. Role

This position is not about simply overseeing existing operations; it is about

building, refining, and elevating

them to set new benchmarks for luxury retail in the region. You will have full responsibility for multi-store leadership, operational excellence, and the development of high-performing teams that deliver unforgettable client experiences. Working closely with senior leadership, you will ensure that every operational process from merchandising to clienteling reflects the precision, artistry, and prestige of the brand. This is a role for a commercially driven leader who can balance growth with brand integrity. Key Responsibilities

Commercial & Strategic Leadership

Drive retail strategy to achieve ambitious growth targets while preserving the exclusivity of the brand. Monitor performance across all stores, analysing data and implementing improvement plans to maximise profitability. Lead the achievement of sales KPIs, ensuring financial objectives are consistently met or exceeded.

Operational Excellence

Oversee the implementation of operational standards tailored for the luxury environment. Ensure flawless execution in merchandising, stock management, and store presentation. Conduct regular operational reviews and audits to maintain best-in-class retail standards.

People Development

Lead, coach, and inspire Store Directors to achieve operational and commercial excellence. Partner with HR on talent acquisition, succession planning, and leadership development. Foster a culture of accountability, creativity, and commitment to the client experience.

Brand & Client Experience

Ensure the brand’s story and values are represented with authenticity in every client interaction. Champion a client-first culture, leveraging CRM tools to deliver personalised service and strengthen loyalty. Collaborate with marketing and VM teams to deliver consistent, immersive brand experiences.

Market Insight

Keep ahead of luxury retail trends, competitor activity, and evolving consumer expectations in KSA. Provide market intelligence to support strategic decision-making at the regional and global level.

Candidate Profile

Bachelor’s degree in Business Administration, Retail Management, or related field; Master’s degree is advantageous. 10+ years of leadership experience in

luxury retail operations , with at least 5 years at multi-store director level. Proven success in driving both sales growth and operational excellence. Experience in the GCC luxury retail market; KSA experience highly preferred. Strong leadership presence and ability to inspire diverse, multicultural teams. Fluent in English; Arabic proficiency is a significant advantage. Job Details

Seniority level : Director Employment type : Full-time Job function : Management, Sales, and General Business Industries : Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail

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