Solution Sales Specialist - ITSM - Entry Level

Job Description

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary / Objective

The Sales Executive (Junior) supports the sales team in identifying new opportunities, maintaining client relationships, and assisting in closing deals for IT solutions and services. The role focuses on learning the sales process, building product knowledge, and supporting customer engagement activities to drive business growth.

Key Responsibilities :

• Sales Support & Lead Generation
• Support leads generation efforts by qualifying incoming inquiries and conducting initial outreach.
• Assist in updating sales pipeline and maintaining accurate records in the CRM system.
• Help follow up on marketing campaigns and events to engage prospective clients.
• Customer Interaction & Engagement
• Assist in scheduling meetings, demos, and sales calls.
• Participate in client conversations and note key requirements for follow-up by senior sales staff.
• Help maintain communication with clients throughout the sales process under supervision.
• Proposal Preparation & Documentation
• Assist in preparing proposals and quotes with input from senior team members.
• Support document collection and submission for RFPs, contracts, and client onboarding.
• Ensure that client documents and sales materials are updated and organized.
• Collaboration with Sales Team
• Coordinate internally with the marketing, technical, and sales teams to ensure alignment during the sales cycle.
• Participate in team meetings, training sessions, and product knowledge updates.
• CRM and Reporting
• Maintain basic CRM hygiene (client data, opportunity status, meeting logs).
• Provide weekly summaries of assigned leads and prospects.

Requirements

Qualifications

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION :

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws

Requirements

Qualifications - Education : Bachelor's degree in business administration, IT, or a related field - Experience : 1–2 years of experience in sales, telesales, or client-facing roles - Strong communication, eagerness to learn, and ability to build rapport - Familiarity with CRM tools and MS Office - basic Microsoft product awareness is a plus EQUAL EMPLOYMENT OPPORTUNITY COMMISSION : Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws