Guest Services Agent – Four Seasons Resort and Residences AMAALA at Triple Bay, Saudi Arabia

Guest Services Agent – Four Seasons Resort and Residences AMAALA at Triple Bay, Saudi Arabia

Join to apply for the Guest Services Agent – Four Seasons Resort and Residences AMAALA at Triple Bay, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia

About the location

AMAALA is situated along Saudi Arabia’s northwest coast and is home to diverse natural environments. The Four Seasons Resort and Residences AMAALA at Triple Bay includes 220 keys (rooms and suites) and villas with private pools, plus 26 branded residential villas. The property features a luxury spa, an Organic Spa Garden with extensive therapies, and fitness and wellness offerings, including a collaboration with fitness trainer Harley Pasternak and access to 300 hectares of trails, and a 27-hole oceanfront golf course.

About the Role

Join our pre-opening team as Guest Services Agent. Reporting to the Guest Services Supervisor, you will welcome guests, manage luggage and transportation needs, and ensure smooth and personalized arrivals and departures during the pre-opening phase and daily operations.

What You Will Do

• Assist with pre-opening tasks including systems setup, service standard creation, and training related to guest arrivals and departures.
• Greet guests upon arrival and departure, assist with luggage handling, escorting, and offering resort and destination information.
• Coordinate with Front Desk, Concierge, and Valet teams to ensure seamless guest movement and satisfaction.
• Assist VIP guests and respond to special requests with care and attention.
• Maintain guest areas at the entrance and lobby, ensuring a welcoming and organized environment.
• Deliver items to guest rooms when required and support room moves as needed.
• Monitor guest feedback and support service recovery when necessary.
• Maintain a professional appearance and embody the Four Seasons service culture.

What You Bring

What We Offer

Schedule & Hours

Full-time role.

Seniority level

Employment type

Job function

Industries

Note : This description focuses on the role responsibilities, qualifications, and benefits. Referrals may increase interview opportunities.

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