Strategic Partner Manager, MENA

Overview As Greenfly continues to grow globally, we are seeking a relationship-driven individual to help retain and expand our growing portfolio of key customers. Our enterprise SaaS platform empowers organizations to collect, automatically organize, and distribute digital media to hundreds or thousands of advocates and partners to increase social media reach and engagement, and drive revenue growth. As a part of the Customer Success (CS) department, the ideal person for this role will be a critical part of Greenfly’s CS team. With a track record of growing accounts and building long-term relationships, you will own the relationship and growth of a few key iconic customers. Based in Riyadh, this role will initially focus primarily on our relationship with the Saudi Pro League, but will expand beyond this as our client base in MENA expands over time. Building a deep understanding of how Greenfly’s customers should utilize Greenfly to best support and optimize their organizations, you’ll be pivotal in ensuring customer satisfaction, retention and expansion. The Customer Success team will look to you as an expert in the MENA region, your customers and their respective industries. Greenfly is a digital media collaboration platform that enables and inspires brands to request, manage and share user- and creator-generated content with athletes, influencers, talent, advocates, brand ambassadors, employees, fans, and more.

Responsibilities

Lead strategic conversations with key stakeholders to ensure that customers meet business and Greenfly-specific objectives.

Establish and build customer relationships at all levels of Greenfly’s strategic customers.

Drive renewals and grow Greenfly’s business within specific customers, working across business units / organizations at our customers.

Ensure customers are fully leveraging the Greenfly platform and app to its fullest capabilities.

Work cross-functionally with Sales, Marketing, Product, and Engineering to advocate on behalf of customers and deliver value at every touchpoint.

Support customers through onboarding, including initial setup and training to ensure maximum usage, value, retention and expansion.

Create unique onboarding plans for customer advocates with detailed attention.

Co-own both customer-facing and internal execution and communication on specific strategic accounts.

Monitor customer usage and metrics to track adoption, opportunities for expansion and at‑risk signs.

Proactively anticipate potential challenges and eliminate any risk for churn.

Create and deliver reports showcasing value, opportunities for improvement, growth, and overall trends.

Build and refine best practices and processes related to customers and the MENA market.

Qualifications

Experience working at or directly with enterprise sports & media organizations.

Arabic and English speaking are a must.

Proven results in meeting customer retention and expansion goals.

Excellent verbal and written presentation skills when communicating to a range of stakeholders, including executive teams.

A proactive approach to building customer relationships and navigating complex business structures.

6+ years of overall account management, customer success or SaaS B2B experience.

Clear understanding of the social media and sports landscape and current trends.

Exceptional written and verbal communication skills.

Ability to succeed in a fast‑paced, startup environment.

Strong project management and problem‑solving skills.

Experience with Salesforce and other customer management tools such as Catalyst.

Benefits

Stock options.

Great benefits package.

Position based in Riyadh, Saudi Arabia.

Occasional visits to Greenfly HQ in Santa Monica, California, and EMEA HQ in London.

Culture & Inclusion Greenfly is an equal‑opportunity employer and we celebrate diverse opinions and viewpoints. Our culture of diversity and inclusion drives innovation, and we are committed to fostering an inclusive environment at all levels. We strive to ensure every employee feels valued, appreciated, and free to be who they are at work. Our hiring and management programs are designed to foster inclusiveness and provide deeper connections with the customers we serve.

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