Tamayyaz– Front Office Agent – Saudis Only

Company Description “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

Position Summary The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction.

Key Responsibilities

Greet and welcome guests in a professional and friendly manner.

Perform check-in and check-out procedures efficiently.

Handle reservations, modifications, and cancellations accurately.

Answer phone calls and respond to guest inquiries professionally.

Coordinate with Housekeeping, Reservations, and other departments to meet guest needs.

Manage guest complaints and escalate when necessary.

Ensure compliance with Accor service standards.

Qualifications & Skills

Saudi nationality (mandatory).

Diploma or Bachelor’s degree in Hospitality, Tourism, or related field (preferred).

Minimum of

1 year experience

in Front Office or Customer Service.

Fluency in English (spoken and written) is required.

Strong communication and interpersonal skills with a professional appearance.

Ability to work in shifts (morning, evening, night).

Knowledge of Opera PMS or equivalent hotel systems is an advantage.

Additional Information

Tamayyaz Program is for Saudi Nationals Only.

Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.

Basic English skills are a must.

Strong passion for the Hospitality Field.

Excellent interpersonal and communication skills.

Is a team player that contributes to and proactively assists co-workers.

Ability to work a flexible roster depending on departmental needs.

Ability to focus attention on guest needs, always remaining calm and courteous.

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