General Manager - Facilities Services - Asset Management (ENT677)

As part of its development of Qiddiya City, Qiddiya Investment Company (“QIC”) will be developing residential communities, retail destinations, office precincts, hospitality & F&B offerings, entertainment venues, staff accommodation, educational, medical, sports & cultural arenas & stadiums (F1, tennis, golf, equestrian, motor sports, aquatics etc.), theme parks and e-gaming concepts in standalone or mixed-use environments.

The General Manager for Facilities Asset Management will lead a team and collaborate with other internal and external professionals to optimize the performance of the assets, minimizing risk with the QIC corporate framework and Qiddiya City objectives. The immediate focus will be the retail assets coming to market by 2030.

Their accountabilities include :

a) Responsible for the pre-opening, opening and stabilization of assets within their portfolio

b) Leading operational facilities management readiness for all assets scheduled for opening by the agreed due dates.

c) Ensuring the facilities management sector delivered on Qiddiya City’s vision to be a world class destination city which is home to the most innovative and immersive experiences.

d) Achieving optimum financial and technical performance for each asset and the overall portfolio, contributing positively to the target return on investment and achieving long-term sustainable return

e) Delivering QIC’s ESG vision and commitments throughout the assets

f) Maximizing the value of their QIC portfolio.

Responsibilities

• Develop and implement the Facilities Management Framework for handed over assets in Qiddiya including setting, monitoring and periodically refining a FM performance management Strategy in collaboration with assets operators.
• Assist in designing the facilities Management team structure and implement hiring in accordance with the HAMS.
• Have input into and implement Qiddiya Asset Management operational policies, standards and KPI’s for facilities services
• Manage the negotiation and execution of all leases, contracts, service agreements in conjunction with the Qiddiya Strategy.
• Ensure the facilities management sector is adequately resourced to accept handover and management of all assets upon completion.
• Manage the asset handover, onboarding of all operators / tenants and the pre-opening activities, budgets, business plans etc.
• Develop strategic relationships with all operators, tenants and service providers.
• In conjunction with the Asset Management – Facility Management team, develop and implement an ESG Strategy for Qiddiya Asset Management which is aligned with the Qiddiya City approved ESG commitments.
• Oversee all assets and portfolio reporting to Asset Management to :
• Continually monitor & analyze asset & portfolio performance & risk across all target KPI’s
• Develop and implement strategic responses to performance to ensure targets are consistently and reliably met or exceeded
• Analyzing asset operations, business plans, capital investments, sales & marketing plans and strategic alternatives
• Develop and implement the FM business strategy in alignment with QIC objectives.
• Lead, mentor & manage multi-disciplinary teams across hard, soft & specialized services.
• Examine and monitor the operating performance of the assets to ensure the return on investment in each asset is maximized
• Meet with operator and directly involved parties to review monthly & quarterly operating performance, annual business plans and longer-term strategic plans
• Proactively identify and resolve ownership issues to maintain the integrity of the assets
• Ensure the effective delivery of services throughout all service providers, FM Contractors and specialized team.
• Summarize and make recommendations for major CAPEX expenditures.
• Oversee the performance of the data integrity and ensure all IOT implementation is in place and functional.
• Identify value enhancement opportunities within the portfolio
• Provide input to monthly, quarterly and annual internal reports to the Executive Committee for all assets in the FM portfolio
• Engage and collaborate with other Asset Class leads to optimize overall Qiddiya customer experience, extract operating initiatives and synergies and asset performance including event management, security, transportation, marketing and communications, packages and pricing etc.
• Full responsibility of FM budget and P&L.
• Prepare investment summaries & make recommendations for major CAPEX expenditures.
• Examine and monitor the operating performance of the assets to ensure the return on investment in each asset is maximized through identifying asset enhancement initiatives
• Provide input to monthly, quarterly and annual internal reports to the Executive Committee for all assets in the Retail portfolio
• Degree educated within the fields of Real Estate, Business, or related field.
• Asset pre-opening and operations experience.
• Relevant certifications and industry memberships / affiliations.
• 15+ years of real estate Asset Management focused on Sector assets with 8+ years in a leadership position.
• International experience including prior experience within MENA (preferred).
• Strong understanding of facilities operations, maintenance standards, and asset management principles.
• Proven experience in project management, including oversight of capital projects and renovations.
• Exceptional analytical and problem-solving skills, with the ability to develop strategic plans based on data insights.
• Strong financial acumen with experience managing budgets and optimizing operational costs.
• Excellent communication and interpersonal skills, capable of building relationships with internal and external stakeholders.
• Knowledge of applicable regulations and compliance requirements related to facilities and asset management.
• Demonstrated ability to lead, inspire, and develop high-performing teams in a dynamic environment.

Comprehensive benefits package

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