About the job SME & Corporate Digital Products
JOB TITLE : SME & Corporate Digital Products
TERM : 12 months
CLIENT LOCATION : Riyadh, KSA
DIVISION : Financial Services / SME Technology Platform
RELEVANT EXPERIENCE : 10 years+ of relevant experience
MANDATORY REQUIREMENTS
- Experience across digital banking, fintech, and enterprise UX
- Immediately available
- KSA / GCC experience
PURPOSE OF JOB
The role is to set up and lead the in-house design function for one of our key digital business units focused on SME & corporate customers. The product is already live and gaining traction; the next chapter is about elevating the user experience, delivering on customer feedback, and creating a world-class design practice that is integrated deeply with product and tech teams.
TASKS
Core Responsibilities and Accountabilities
Build the In-House Design Studio : Lead the setup of a scalable design function from scratch, including org structure, roles, tools, and best practices.Design-Led Product Evolution : Continuously analyze live product journeys, run diagnostics, and ship design changes that immediately uplift UX and customer satisfaction.Cross-Functional Collaboration : Design and implement workflows that promote seamless collaboration between product, design, and engineering with a focus on speed, clarity, and shared ownership.Recruit & Mentor Local Talent : Hire, onboard, and coach a team of Saudi designers across product design, UX, and UI disciplines.Process Implementation : Establish a design operations framework that fits the org\'s rhythmfrom sprints and reviews to quality checks and stakeholder alignment.Experience Governance : Ensure all design output meets high standards of usability, accessibility, and brand consistency.KPIs
Conversion Rates : Higher completion across key user flows such as onboarding, transactions, and service requests.Task Efficiency : Reduced friction, faster completion times, and improved usability scores across the platform.Customer Satisfaction : Positive feedback from users, reflected in qualitative research.#J-18808-Ljbffr