Dedicated Services Engineer

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Dedicated Services Engineer

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Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across many sectors. The company is founder-led, profitable, and growing, with a global team of over 1200 colleagues in more than 75 countries, operating mostly remotely with occasional in-person meetings. About the role

We are hiring a Dedicated Services Engineer to support our customers in Saudi Arabia. This onsite role involves maintaining and optimizing private cloud infrastructure, diagnosing and resolving technical issues, and providing expert guidance to ensure high availability, performance, and reliability of the private cloud. The ideal candidate believes automation is a software engineering problem, is interested in operations at scale driven by metrics and code, and can learn the entire stack from bare metal networking and kernel to serverless and open source applications. Responsibilities

Support and maintain private cloud infrastructure for clients in Saudi Arabia. Collaborate directly with clients to troubleshoot and resolve issues. Ensure high availability, performance, and reliability of cloud environments. Implement automation and follow scientific approaches to operations. Requirements

Degree in Software Engineering or Computer Science. Expertise in Bash scripting and Python development. Operational experience, especially troubleshooting in Linux environments. Ability to work independently in a customer-facing, on-site role. Excellent interpersonal skills, curiosity, flexibility, and accountability. Willingness to travel internationally twice a year for up to two weeks. Nice-to-have skills

Experience with OpenStack or Kubernetes deployment and operations. Familiarity with public or private cloud management. Benefits

Distributed work environment with biannual in-person team sprints. Annual personal development budget of USD 2,000. Regular compensation reviews, recognition rewards, and various employee benefits including parental leave, assistance programs, and travel opportunities. About Canonical

Canonical is a pioneer in open source software, known for Ubuntu, a key platform for AI, IoT, and cloud solutions. We recruit globally and value excellence, innovation, and diversity. Working here offers a chance to think differently, learn new skills, and be at the forefront of technology. Equal Opportunity

We are committed to fostering a diverse and inclusive workplace and provide fair consideration to all applicants regardless of background or identity.

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