Project Management Specialist

Overview

The CX Projects Sr. Specialist is responsible for leading, coordinating, and executing high-priority special projects that align with the organization’s strategic objectives. This role ensures that complex, time-sensitive initiatives are delivered on schedule, within scope, and achieve the intended business outcomes. The position works closely with cross-functional teams to maintain alignment, accountability, and clear communication throughout the project lifecycle. Key Responsibilities

Lead end-to-end management of special projects from initiation to completion and post-implementation review. Define project scope, objectives, deliverables, success metrics, and timelines in collaboration with stakeholders. Develop detailed project and resource plans, identifying risks and mitigation strategies. Coordinate with various departments (e.g., Marketing, IT, Operations) to ensure integrated execution. Facilitate regular project meetings, workshops, and status updates. Maintain strong stakeholder engagement, providing progress reports and escalation summaries to leadership. Ensure quality standards and business expectations are met. Track and report KPIs to measure project effectiveness and ROI. Conduct post-project reviews and document lessons learned for continuous improvement. Strategic thinking and problem-solving ability. Strong project management and organizational skills. Excellent communication, negotiation, and presentation skills. High emotional intelligence and stakeholder management capability. Proficiency in project management tools. Data-driven mindset with ability to interpret and present insights. Adaptability and resilience in dynamic environments. Requirements

Bachelor’s degree in Business Administration, Project Management, Strategy, or related field (Master’s degree preferred). Project Management certification (e.g., PMP) is strongly preferred. 6–8 years of professional experience, with at least 3 years in project management.

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